Frequently Asked Questions

You can find your closest LINSOL Retailer right here on our website

You can find your closest LINSOL Retailer right here on our website

When maintaining any LINSOL product, regular cleaning is the best approach. Simply using warm water and a microfibre cloth regularly will keep your products in best condition.

A PVD finish or coating, is short for Physical Vapour Deposition. It is a high-tech vacuum deposition process where the coating material transfers on a single atom or molecule level, which provides an extremely pure and high-performance coating.

Electroplating is also known as electrodeposition. As the name suggests, the process involves depositing material using an electrical current. This process results in a thin layer of metal being deposited onto the surface of a workpiece called the substrate.

Most LINSOL products require a Licensed Professional for installation, unless it is specified on the product that it DIY friendly. As most of LINSOL’s products fall within Plumbing and Electrical Standards and Regulations, all comparable items in the market will have the same requirements.

Grab bars should be installed in the safest and most convenient area of the shower or tub. They must be connected to wall studs. It might be beneficial to eye-ball the correct placement for grab bars by having family members stand inside the bath or shower to ensure that everyone will be able to reach it when needed.

The primary way to fix high water pressure is by installing a water pressure regulator. Consult a Licensed plumber for more details .

The difference between the two is the amount of water flow. A wall basin mixer has a restricted water flow and a wall bath mixer is free flowing.

There are two critical measurements required to determine whether you can use certain toilets. You need to know the distance between the wall to the centre of the waste outlet; and the location of the water inlet measured by its distance off the ground and distance from the centre of the toilet. Many of LINSOL’s toilets are “universal” and will offer the largest chance of a direct swap over.

For a large part of our range, LINSOL holds “trouble domes”. These domes have a larger diameter than the started size and can help rectify problems like tile cut outs bigger than required.

LINSOL tapware has not been tested to work with Gravity Fed Systems. You may find our tapware will work with Gravity fed water, with some exceptions: The water flow and pressure will not be anywhere near as strong as what you would have with mains pressure. The other problem you might face is, if there is debris in the water tank it might damage the cartridge if it’s not filtered. LINSOL tapware is not designed to work with incoming water pressures below 150kpa.

There are many ceramic cartridges available on the market and the majority of them vary in design. You should always use the cartridges from the company that manufacture that tap. We hold spare and replacement parts for all our mixers and can find them for purchase through retailers, our website or call us if you need help identifying the correct fit.

Most of LINSOL’s products have to be installed by a Licensed Professional, Unless it is specified on the product that it is a DIY.

WELS, (Water Efficiency Labelling and Standard) is a labelling scheme initiated by the Australian Government to help Australian households conserve water and money. Star rating lets you quickly compare the water efficiency of different products. Rate of water consumption such as flow rate, litres per flush or litres per wash lets you estimate how much water the product will use. LINSOL offers products with a range of WELS ratings, including our new “ECO” range designed to limit water consumption without compromising experience.

All tapware by Law must be WELS approved.

WaterMark is a scheme that ensures that plumbing materials and products are fit for purpose and appropriately authorised for use in plumbing and drainage installations. This means that a material or product has been tested and evaluated to an approved product specification and certified by an accredited organisation. WaterMark is a mandatory scheme for the certification of plumbing and drainage products. It provides assurance to consumers that plumbing and drainage systems work properly and the water you use is safe. The Plumbing Code of Australia requires certain plumbing and drainage materials and products to be certified and authorised for use in a plumbing or drainage installation. Learn More at Watermark

The IP code or ingress protection code indicates how well a device is protected against water and dust. The large majority of LINSOL Heated Towel Rails are IP55.

There is no reason why you can’t install the Heated Rail upside down. It does not affect the way the unit functions.

LINSOL Heated Towel rails have been designed to be Installed Hardwired and/or Softwired. The only time that you can install a rail yourself is, if you are plugging it to an existing power point. This is the only time you can do it as a DIY installation. Any other forms of installation can only be carried out by a licensed Electrician.

LINSOL heated Towel Rails can be broken into 2 categories; 240v Rails and 12v Rails. All 240v Heated Towel rails can be hardwired and soft wired. As 12v Heated Towel Rails require a transformer, they are only available in Hardwire option.

LINSOL heated Towel Rails can be broken into 2 categories; 240v Rails and 12v Rails. All 240v Heated Towel Rails include both left and right hand wiring. Both options are included in the box.

There are 5 stumps in the kit to accommodate for Hardwiring and Soft wiring options. 3 of the stumps will remain the same while the 4th will be change based on whether the rail is hard or soft wired.

There are multiple ways of doing this. For a soft wire installation, simply plug your 240v cable into the powerpoint and use the associated switch. For a hardwire installation, you can have your Electrician connect the heated towel rail to a simple on and off switch. Alternatively a thermostat controller with a built in timer can be used, which is available in our range. This is a more efficient way of doing it, as you can set it to turn on and off at time intervals of your choosing, and you are always going to have a warm and dry towel.

There is no reason why you can’t, you just don’t use the electrical connections. There are also some rails in the LINSOL range which are non-heated.

All LINSOL Heated Towel Rails are made from Stainless steel. The “Chrome” finish you see is actually a high quality hand polish. While the “Brushed Nickel” is achieved by hand brushing the raw steel. As these 2 finishes are what we refer to as “Raw Finishes” you can use a non-abrasive polish and/or a micro fibre cloth. With the remaining colour treated Heated Towel Rails you should use a microfibre cloth with warm water, no cleansers.